Privacy Policy

1-PRIVACY POLICY

This policy informs our users of our website of the different areas of information we the “service” will collect from you or which is provided by you and how it will be processed. If you choose to use our service, then you agree to the collection of data in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

1.1-DATA CONTROLLER

The Data Controller for ISA (Business Development & Support), is:

Ian Shaw, General Manager

Newfield House

High Street

Tunstall

ST6 5PXD

01782 819458

ian@isasupport.co.uk

1.2-SUPERVISARY AUTHORITY REGISTRATION

We are registered with the ICO (Information Commissioners Office) and comply with the General Data Protection Regulation 2018.

1.3-LEGAL BASIS

If we collect any data from you, we will always tell you why we need the details and for how long we will store them for, ensuring that you are always informed. No data collection will be excessive and we will collect exactly what we need to comply with our legal requirements.

1.3-THE WEBSITE

www.isasupport.co.uk and its owners, ISA (Business Development & Support), will ensure the necessary steps are taken to protect your information. Our website is secure with https://, so any data we collect on our website is secure.

1.4-DATA COLLECTION ON OUR WEBSITE

We have a contact form on our website where we ask for the following details for these reasons:

Name – We need to know your name so we can make contact with you.
Company-We like to know which company you are contacting us from so we can do some research on how we can provide the best service to your company’s industry sector.
Telephone Number – We would like to give you call so we can introduce ourselves properly and identify your immediate needs.
E-mail – In the event we cannot reach you by telephone, we will send you an e-mail to let you know we have tried to make contact.
Message – We need to know what specific services you are looking for.

1.5-COOKIES

Cookies are small pieces of text sent by your web browser by a website you visit and stored on your computer’s hard drive. Information on how to delete or reject cookies or for further information on our cookies, can be found in our Cookie Policy.

1.6-CONTACT AND COMMUNICATIONS

Once we have contacted you, we will make sure that we have got your explicit consent for any future liaisons. You have the right to withdraw your consent to be contacted at any time by e-mailing enquiries@isasupport.co.uk

Telephone calls are recorded or monitored for training, quality and record purposes.

If you would like to receive our newsletter by email, let us know and we will add you to our secure database, and we will only contact you for the purpose of letting you know what we are up to. You will be able to unsubscribe at any time by using the link at the bottom of the e-mail.

1.7 EXTERNAL

Our service only looks to contain safe and relevant external links to other sites, should we wish to use them. We ask all users to note that these external sites are not operated or owned by ISA (Business Development & Support), and therefore we do not control or are responsible or liable for the content and their policies. Users are asked to review their privacy policies from these links.

1.8 SOCIAL MEDIA PLATFORMS

ISA (Business Development & Support) is on Social Media, we use Twitter and LinkedIn. We will never ask for personal or sensitive information. Social media platforms can shorten lengthy website addresses, and although they take all reasonable actions to ensure the URLs used are genuine, they can be prone to spam and hacking. ISA (Business Development & Support) therefore cannot be held liable for any damages or implications caused by clicking on these shortened URLs.

1.9 HOW WE STORE YOUR DATA

The information that we collect from you is stored on our secure servers. We have strict access controls over who can see your data and for what reason. Your data will only be stored for as long as necessary and this will be stated to you in our first communication.

1.10-YOUR RIGHTS

You are the data subject, and with that comes your rights as to what we do with your data.

The right to be informed – We always make sure that you know why we need your data, what we do with it, how we process, how long we hold it for, and if there is any transfer of data to a third party, with the right to withdraw consent.
The right of access – You would like to know what data we hold on you? No problem, send us a request at enquiries@isasupport.co.uk We will respond to you within 30 days.
The right to be forgotten – You don’t want us to hold your details any longer? E-mail us at enquiries@isasupport.co.uk
The right to restrict processing – Do you think the details we hold on you are not correct? Let us know and we will restrict the processing of the data, until we know we have the right details. enquiries@isasupport.co.uk
The right to data portability – You want us to send a copy of your data to another data controller? E-mail us at enquiries@isasupport.co.uk.co.uk
The right to object – You don’t want us to send you any direct marketing materials? Tell us and we will stop enquires@isasupport.co.uk
Your rights in relation to automated decision making and profiling – we don’t used the automated decision making or profiling, but if we ever do you will be the first to know.

1.11-COMPLAINTS

Not happy with how we have handled your data? In the first instances, please do let us know as we will happily put it right enquiries@isasupport.co.uk Still not satisfied? Please contact the Information Commissioners Office (ICO) at https://ico.org.uk/concerns/

1.12-CHANGES TO THIS POLICY

If we make any changes to this policy, we will updated the version on our website, so you are always in the know.

1.13-CONTACT US

If you have any questions, comments or requests regarding our Privacy Policy, please do not hesitate to contact us at enquiries@isasupport.co.uk